Help Centre

Please read our instructions and safety tips before using candles, you can find it in the main menu. Most questions related to candle use can be answered in it, especially for new customers, to ensure your correct and safety use.

If you have any questions, please contact us.

There are three ways you can contact us:

First, live chat. You can find the chat portal in the lower right corner of the home page, and the customer service is available from 10am to 7pm every day. Weekend consultation response time may be longer, we will reply you as soon as possible, thank you for your patience!

Second, contact form. You can find contact us in main menu, fill in the contact form and send to us, then we will respond you in the first time.

Third, email. You can send email to us at anytime, and the email address is below: 

creativehandicrafts@mei-crafts.com

We will reply your email as soon as possible.